Privacy Policy

Last Updated: 03/12/2025
Company: George Nelson Ltd

George Nelson Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our planning consultancy services.

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1. Information We Collect​

Information You Provide

We may collect personal details that you submit through our website or during project enquiries, including:

• Name and contact information

• Project details

• Documents and files relating to planning matters

• Billing and payment information (if applicable)

 

Information Collected Automatically

When you browse our website, we may collect:

• IP address, browser type, device information

• Pages visited and site usage data

• Cookie data (see section 6)

 

Information From Third Parties

We may receive information from:

• Local authorities

• Consultants or architects involved in your project

• Public planning records or databases

 

2. How We Use Your Information

We use your personal data to:

• Provide planning consultancy services

• Prepare and submit planning applications, appeals, and representations

• Communicate with you about your project

• Improve our website and services

• Meet legal or regulatory obligations

We only process data where we have a lawful basis, such as contractual requirement, legitimate interest, or legal obligation.

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3. Sharing Your Information

We may share your information with:

• Local planning authorities

• Professional partners (e.g., architects, surveyors, consultants)

• Legal or regulatory bodies, if required

• Trusted service providers (e.g., secure cloud systems)

We never sell your personal data.

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4. Data Security

We take appropriate technical and organisational measures to protect your data, including secure servers, encryption, and restricted access.

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5. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements. Typically, project-related information is retained for six years.

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6. Cookies

Our website may use cookies to:

• Improve your experience

• Analyse website traffic

• Remember preferences

You can manage or disable cookies through your browser settings.

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7. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Request data portability

• Withdraw consent (where applicable)

To exercise your rights, please contact us using the details below.

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8. External Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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10. Contact Us

For questions or data requests, please contact:

George Nelson Ltd
Rushton, Smarden Bell Road, Smarden, Ashford, Kent, TN27 8NT
Email: admin@george-nelson.co.uk
Phone: 01233 746654